Immediately the mood is spoiled. On Friday night we went there again, stood 20 minutes in the drive through to be told we have to wait another 20 minutes for chicken!. The Meyerton branch needs serious help and their staff needs to go for customer training.
KFC Add in library Click this icon and make it bookmark in your library to refer it later. It is based in Louisville. It has been ranked third largest chain with more than outlets in more than countries and serves approximately 12 million consumers every day.
KFC is known for its original recipe for fried chicken, which is prepared using a blend of secret 11 herbs and spices Buick, They are operating in an industry which is based on quick service and delivery to its consumers. This helped them to outperform others and yield higher profits and sales figures Fitzsimmons, Fitzsimmons and Operations management in kfc, The aims at continuously provide superior service and improve themselves.
It is highly crucial for them to improve the efficiently of their entire operation so as to be able to serve costumers as quickly as possible. To achieve this, they have focused on all aspects, such as facility layout, quality management, total costs and infrastructure to match up with the desires and need of its consumers.
Getting Tired of Never-Ending Assignments? They provide its customers with a wide range of option to choose from.
KFC have always been an order winner by trying to strengthen their order qualifying aspects Gordon, Order qualifiers means the basic characteristics that the product or service must possess in order to be considered by consumers for purchase.
The consumers demand, value for their money, i. Then next comes, Quality, they judge the brand as per the quality of product provided by the provider. Speed in another criteria for consumers while judging, they need quick service and delivery of their products. They also look at the dependability in the products in terms of, whether the product matches the specified requirements or not.
The last aspect that consumers focus on is flexibility, i. These expectations by the consumers have led KFC to form the following operational objectives to be an order winner.
Their objectives can be listed as follows: To minimize the cost. For that they need to make their process efficient, which requires huge investments To maintain the quality of the product Ichiue and Nishiguchi, For this, they have a very detailed quality management program which ensures that the company meets all the required standard of hygienic food.
To ensure that they deliver the products quickly. They have always been dependable, as they were able to meet all the specifications specified for the consumers Kapoor and Tak, They have always tried to understand the requirement of the consumer. They spend huge amount on training of the staff.
They have been flexible in their operations. They produce as per they demand. They need to focus more on their production processes in order to ensure that they can reduce the time taken to produce the products.
They can focus on adding new products in the menu. There operations are defined in detail in the next section. Operation Management Analysis KFC uses various tools and techniques to determine optimum selection for its location, such as factor rating method, cost-profit-volume analysis, and transportation and simulation models Matai, Singh and Mittal, KFC keeps a lot of factors in mind while designing their facility.
They are as follows: They ensure their proximity to the consumers, so that they can be easily approached. This is why they have opened so many locations in each city. They understand it is important to remind the consumers about their presence.
They always select a favorable location for its outlets, which will lead to increased sales Ojaghi et al. They make sure that all the outlets are located on the main road, so that footfall rises. For this, they choose locations that are available at low costs.
All these decisions will help them to keep the price of their product low.Search Management Jobs in Ethiopia.
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Kentucky Fried Chicken (KFC) was founded in Corbin, Kentucky by Harland Sanders. He was born on a small farm in Henryville, Indiana, United States in He likes cooking and inventing a new recipe.
He tried to mix eleven herbs and spices with wheat flour, he was success with his work and he had a. Operations management is an area of management concerned with overseeing, designing, and controlling the process of production and redesigning business . Quick Facts: KFC.
KFC was founded in Louisville, Kentucky in More than 24, people work for KFC. Ingredients for KFC's secret spice is manufactured in different .
KFC in China: Secret Recipe for Success [Warren Liu] on grupobittia.com *FREE* shipping on qualifying offers. Ranked #5 in INSEAD’s Top Ten Knowledge Articles for Q This book examines the major contributing factors whichcatapulted KFC to the top of the Chinese restaurant serviceindustry in less than two decades.
It focuses on KFC China'scompetitive differentiators.